Developers / API

Bring WhatsApp Business events into enterprise systems.

Vinsar Comm integration services connect WhatsApp Business Platform events with CRM, customer service and workflow systems, carrying consent context and business references end to end.

Plan integration services View request structure

API integrationWebhook eventsCRM contextWorkflow orchestration

Request contract

Put governance context beside the message.

Carry consent references and business context through the integration so downstream teams can understand why an event exists.

conversation-workflow.json

{
  "event": "conversation.workflow.start",
  "channel": "whatsapp_business",
  "recipient_ref": "customer_4832",
  "context": {
    "consent_reference": "optin_web_20260816",
    "business_object": "order_update"
  },
  "template": {
    "name": "order_status_v3",
    "language": "en"
  }
}

Integration foundations

Small interfaces, explicit responsibilities.

Keep schema, authentication, retries, data boundaries and ownership explicit across every interface.

Enterprise API integration

Map recipient, business and template context into a governed enterprise action, with permission state checked before execution.

Webhook event integration

Connect inbound, status, preference and workflow events with idempotent processing and observable retries.

Business-system context

Map the minimum CRM, order, booking, shipment or case references required by each flow.

Event journey

A traceable path from intent to outcome.

A production design should expose enough events to debug, reconcile and improve the operating flow.

01 / REQUEST

Validate intent

Confirm identity, consent context and intended action.

02 / POLICY

Apply governance

Check template, category, preference and timing rules.

03 / INVOKE

Call the integration

Invoke the configured enterprise WhatsApp Business integration and retain references.

04 / EVENT

Receive outcome

Process inbound, status and preference events idempotently.

05 / WORKFLOW

Update systems

Return context to CRM, service and analytical workflows.

Define the system integration around one customer journey.

Capture systems, events, data boundaries, retries and handoff ownership in a scoped technical discussion.

Prepare a project brief See integration model